Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused. A refund will not be issues for used FattyPack gear.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Please read our Return Policy HERE.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
Please read our 1 Year Limited-Warranty Policy HERE.
Shipping speed depends on the shipping method selected. You can always upgrade to expedited shipping options to receive your order sooner.
Free US shipping: Up to 7 business days.
Express US Shipping: Overnight and 2-Day shipping options available at additional cost.
Economy International Shipping (Ascendia): Up to 20 business days. Although, typically within 12 business days.
Express International Shipping: FedEx and DHL options available at additional cost. Time frame calculated at checkout.
Due to global supply chain challenges, shipping times could be longer than usual.
Yes, we ship our products all over the globe. We ship to most countries. If you do not see your country available for shipping at checkout please contact us.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.